- Are you using Chrome as your browser?
- Dentistry.One functions in several browsers including Firefox and Safari, but you will see the best results when using Chrome
- Is another program, such as Skype or Zoom, using your camera?
- Make sure that all programs that could be using your camera are closed
- If you are on a mobile device, are you connected to wifi?
- On a mobile device, wifi will give you a more reliable connection than cellular data, so connecting to wifi can help connection
- If you are on a mobile device and are on cellular data, what network are you using?
- Verizon networks have the best results in terms of cellular data. We recommend AT&T users connect to wifi instead.
- Did you give your browser or device permission to access your camera and microphone?
- If you’re not sure, you can exit the video call and reenter, your device should ask for permission to access your camera and microphone
- In Chrome, you can also check in your browser setting to see if Dentistry.One has access to your camera by clicking on the lock icon in your address bar and ensuring that access to your camera and microphone is allowed
- Without this permission you will not be able to enter the video room for your video cal
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